In the event of adverse weather conditions that may affect the safety of the members or any other Force Majeure, Ruggerbeez have the right to cancel a session and the fees are not refundable in any circumstances whatsoever other than with the written consent of Ruggerbeez.
Ruggerbeez may cancel this contract at any time before the Participant commences a Term, for any reason whatsoever. Ruggerbeez shall not be responsible for any loss or damage whatsoever arising from such cancellation but will refund Fees paid for the remaining Classes in the Term.
We allow members to exercise their 1 rollover per term for undue absence. 24hrs notice must provided to enact this benefit.
Ruggerbeez may cancel this contract at any time before the Pupil commences the Course for any reason whatsoever.
Ruggerbeez shall not be liable for any loss or damage whatsoever arising from such cancellation.
In the event of cancellation by Ruggerbeez prior to the commencement of the Course by the Pupil, Ruggerbeez will refund any fees for outstanding classes.
Parent/Carer must cancel within 24hrs of non-attendance if refund of individual class is to be activated on account.
Fees & Payment / Refunds
The Parent shall pay the session fees and the annual membership to Ruggerbeez prior to the Participant commencing. The session fees are not refundable after 7days and cancellation must be received in writing or by email to email@example.com
We aim to deliver within and up to 14days all products ordered from our online shop. Cancellation of orders from our online shop must be made within 24hrs of order placement.
Change or cancel an order
If you wish to change or cancel an order contact our Customer Service team on 0208 870 3182 any time between 7am and midnight, 7 days a week. Please have the order number and date the order was placed to hand.
If your products have already been delivered, then you will need to follow our returns procedure.
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.*
If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
Returns can be made through either of these options:
1. Returns via Royal Mail
Please post all returns to our head office address at:
Ruggerbeez Network Limited, Lavender Cottage, Steels Lane, Oxshott, Leatherhead KH22 2RH
Please include: order number, stock number, the reason for the return and whether you want a refund or a replacement.
We will email you back with instructions for returning by Royal Mail
Alternatively you can call us on 0208 870 3182
For larger items we can arrange for a courier to come and collect the product you wish to return.
Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.* Please see below for exceptions to this policy.
If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
- The original account no longer exists
- The original account details have expired
- The order has been placed exclusively with gift vouchers
- The recipient requires a credit
- Products we are unable to refund or exchange
- We are unable to offer a refund or exchange on personalised, made-to measure/order or perishable goods (such as food, plants or flowers) unless they are faulty: * For reasons of hygiene, safety and copyright, we cannot refund or exchange the following products unless they are faulty: Mattresses, mattress toppers, duvets, pillows, personal grooming products, cosmetics, pierced jewellery, children’s car seats, CD, DVD, tapes or other recording media, software or videos.
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. We do not charge for returns except for unwanted purchases of furniture, large electrical appliances and outdoor toys. *
Unwanted purchases of furniture, large electrical appliances and outdoor toys
Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering large pieces of furniture, electrical appliances or outdoor toys to ensure successful delivery, and to confirm that the product is the right size for your needs. Where large products are returned as unwanted, we reserve the right to make a charge of £50 to cover the collection cost. *
Cancellation of made-to-order products
Should you wish to cancel your made-to-order or made-to-measure product for any reason, it is unlikely that we could sell it to another customer at full selling price. We will charge a cancellation fee of 20% of the full selling price. In respect of these products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty.*
*None of the above conditions affect your statutory rights when goods are faulty, or not as described.
By agreeing to these terms and conditions the Parent consents that the data provided (non-financial) can be shared within the Ruggerbeez group.
The Parent shall indemnify and keep indemnified Ruggerbeez against all loss (including loss of profit), liability, cost and expenses which Ruggerbeez may incur directly or indirectly as a consequence of any action or inaction of the Parent, Carer and/or Participant.
Any notices to be sent by either party to the other shall be sent by pre-paid recorded delivery or hand delivered to the address of the relevant party and shall be deemed to have been received by the addressee within 48 hours of posting or immediately if hand delivered.
The failure by either party to enforce at any time or for any period any one or more of the obligations arising under this contract shall not be a waiver of them or of the right at any time subsequently to enforce any or all of such obligations.
These terms and conditions constitute the entire agreement between the parties hereto and supersedes prior agreements and understandings between the parties.
This contract shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the English courts.
©Ruggerbeez Network Ltd. All rights reserved.